Connecting people! Unified Communication & Collaboration is on everyone’s lips these days. The technical means to fundamentally change communication and collaboration in a company are here. People are key: Communications & Collaboration only makes sense if people use the new communication methods to be more productive.  The greatest challenge posed by a change process is not the technical infrastructure but rather supporting the people through it. This book describes the experiences of a large Swiss company on its path towards spontaneous communication.

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